RSVP Policies for 2017

This is a repost of an email sent to all of our current athletes on January 11, 2017.


We have had an incredible year of growth and improvement as we complete our 7th year of service to the Capitol Hill neighborhood. Foundation CrossFit continues to cement itself as the leader in fitness and exercise, with a strong emphasis on community, virtuosity, and technical skill. This year has seen a welcome growth in the classes we offer, numbering more than any other gym in the neighborhood. We now offer over 85 classes per week, in multiple class types:

  • We offer CrossFit strength & conditioning classes 7 days a week, what we consider our cornerstone fitness program, including a Competitive CrossFit class (formerly Level 2).
  • We added a Olympic Weightlifting program focusing on skill/power/strength development and technical training.
  • We have multiple Fitness classes including HellaFit, Kettlebell, and Mobility, with more to come (Gymnastics perhaps?).

We strive to be a successful fitness program for our athletes by continuing to evolve. We pride ourselves not on how many athletes fill a class at once, but on how long our athletes have been training with us. The tenure of our athletes range from the most recent Foundations Program graduates in the past year to 5-, 6-, and even 7-year veterans of Foundation CrossFit. It is incredibly rewarding to provide an ever evolving fitness and performance program that meets the changing needs of our community.

In our efforts to maintain a high quality service to our athletes, we will be implementing a wait-list system into our current RSVP policy.

Our current policy is as follows:

+ RSVP is required for all classes.

+ If you do not plan to attend a class, you may remove your RSVP before class starts.

+ Any no-shows are counted against your monthly allotment of classes.

We have received feedback regarding the situations when classes fill up and there are no more spots available. With our lenient RSVP policy, we have seen that some athletes reserve multiple class spots even though they may not be able to attend, as they are willing to lose the class out of their monthly membership. It is unfortunate for us two-fold: if Athlete A does not show up, their class spot is not only lost to them, but that unused reservation also prevents Athlete B from registering if the class is full.

Our updated RSVP policy is as follows:

+ RSVP is required for all classes. In addition, 2 waitlist RSVP spots will be added for each class.

+ If you do not plan to attend a class, you must remove your RSVP at least 2 hours before class starts.

+ Any no-shows are counted against your monthly allotment of classes. If your RSVP is for a spot in a FULL class and you do not attend, you have essentially taken a class away from another athlete and you will be charged a $10 RSVP fee.

This implementation will allow our athletes to plan their day around their fitness and health, and will reduce the confusion we see when classes fill up. Ultimately, we hope to not charge anyone, and we won’t need to as long as everyone respects the rules.

The Zenplanner interface has been updated with the waitlist and the 2-hour cancellation limit. These RSVP policies, including implementation of the $10 RSVP fee will be enforced as of February 1, 2017.

As always contact us if you have any other questions, comments, or concerns.

 

RSVP Policy FAQ

Why do you need to do this?

We have received feedback from athletes who are not able to attend class due to the RSVP being full, and we find that a handful of athletes do not show up after reserving a spot. Requiring a release of the RSVP allows more athletes to attend their preferred class time.

What exactly is changing?

We are implementing a requirement to remove your RSVP at least 2 hours before a class starts. We chose this timeframe because it generally provides an athlete enough time to decide if they can attend a class. It also provides the athlete who is on the waitlist ample time to be notified that their preferred class is available. A $10 RSVP fee for no-shows to a full class will also be implemented.

Why are you charging a monetary penalty?

This is simply an enforcement of the rule. We have considered and tried multiple options, and so far none have worked very well.

When does the RSVP fee apply?

If you are currently following the RSVP policy, you are asked to remove your RSVP for a class that you do not attend. This new policy requires you to remove your RSVP two hours before class begins. Furthermore, the RSVP fee will only apply in the situation where we have a class fill to capacity and your reserved spot has prevented someone else from attending the class.

What if I get sick or my child gets sick?

We will be happy to make some exceptions for situations that arise from emergencies or illness. Please send us an email.

Are you simply trying to make more money?

No. We actually do not intend for this to be a revenue generator. We have raised our rates just 2 times in the 7 years we have been in business on Capitol Hill (compare this to how many times your local coffee shops and restaurants have raised prices). Even as our costs continue to increase every year, we review our prices annually and do our best to maintain our pricing structure, while continuing to improve our coaches education, classes offered, facility improvements, and equipment.

 

Comments

comments